Title: Email Account Management in the Client Area
Applies to: ictClient Area

This guide explains how to manage email mailboxes, aliases, and forwarding directly from the ictClient Area for domains hosted on Virtualmin.

## Accessing Email Management

1. Log in to the ictClient Area.
2. Click **Services > My Services** and select your email hosting service.
3. The product details page shows the **Email Management** tabs.

## Accounts

The **Accounts** tab lists all active email mailboxes for the domain. Only accounts with email login access are shown; FTP-only and database-only users are hidden automatically.

### Add a New Mailbox

1. Click **Add New Mailbox**.
2. Enter the username (the domain is added automatically).
3. Enter a **Full Name / Real Name** (optional but recommended).
4. Enter a password or use the **Generate** button.
5. Click **Add Mailbox**.

### Edit a Mailbox

1. Click the **Edit** button next to the mailbox.
2. Update the **Real Name**.
3. Click **Save**.

### Other Actions

- **Change Password:** Opens a modal to set a new mailbox password.
- **Recovery:** Add or remove an external recovery email address.
- **Disable / Enable:** Temporarily turn the mailbox on or off.
- **Delete:** Permanently remove the mailbox. This cannot be undone.
- **Webmail:** Open the webmail login for the mailbox.

## Aliases

Email aliases let you receive mail at one address and have it delivered to another mailbox. For example, you can create `sales@example.com` that delivers to `info@example.com`.

1. Click the **Aliases** tab.
2. Enter the alias in the **From** field (the domain is added automatically).
3. Enter the full destination address in the **To** field.
4. Click **Add Alias**.

To remove an alias, click **Delete** next to the entry.

## Email Forwarding

The **Forwarding** tab works similarly to aliases. Use it to forward one address to an external or internal address.

1. Click the **Forwarding** tab.
2. Enter the local address in the **From** field.
3. Enter the destination in the **To** field.
4. Click **Add Forward**.

To remove a forward, click **Delete** next to the entry.

## Distribution Lists

The **Distribution Lists** tab is currently view-only. Lists created by an administrator are shown for reference, but new lists or edits must be requested through support.

## Notes

- Only valid mailbox addresses shown in the **Accounts** tab can be used as **To** destinations for aliases or forwards.
- The **Real Name** appears in the mailbox list and is used by some mail clients as the display name.
- Passwords may only contain letters, numbers, and `# _ . - + = ,` characters.
- The **Webmail** button opens the provider's webmail login for the selected account.

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If you need help with any of these steps, please open a support ticket.