Spam filter settings for each mailbox are managed from your ictClient Area. No separate admin password is needed; the client area signs you in to the correct mailbox automatically.
Settings apply per mailbox. Changing the filter on info@ does not affect sales@. Repeat the steps for each mailbox you want to configure.
Opening Spam Settings for a Mailbox
- Log in to your ictClient Area.
- Go to Services and open your ictMail service.
- Scroll to the Email Accounts section. This lists all mailboxes on the service.
- Find the mailbox you want to configure and click the shield icon in the Actions column (hover over the icons to see their labels; the shield is "Spam filter settings").
You can also click the gear icon (Manage) on the mailbox, then choose Spam Filter Settings from the menu. It opens the same page.
- A new browser tab opens, signs in automatically, and lands on that mailbox's spam filter settings page.
Popup blocker
The sign-in uses a small background window. If your browser blocks popups for the ictClient Area, allow popups for the site and click the shield icon again.
What You Can Change
On the spam settings page you can manage:
- Whitelist / Blacklist: always allow or always block mail from a specific sender or entire domain (e.g.
name@example.comor*@example.com). - Spam score threshold: how aggressively incoming mail is filtered. A higher score lets more mail through; a lower score catches more spam but may file legitimate mail as spam.
The system default threshold works well for most users. Only adjust it if legitimate mail keeps landing in spam or obvious spam keeps getting through, and contact support before making large changes.
Notes
- Changes apply to new incoming mail. They do not move messages that have already been delivered.
- Mail classified as spam is filed to the mailbox's Junk folder. It is not deleted and can always be recovered.
- The sign-in link is single-use and time-limited. If the tab shows a login error or has sat idle for a while, just close it and click the shield icon again.
- The settings page only ever shows the mailbox you clicked. You cannot see or change other mailboxes from it.
- If the shield icon reports an error or nothing happens after allowing popups, open a support ticket and include the mailbox address.
Quick Reference: Action Icons
Hover over the icons in the Actions column to see what each does:
| Icon | Label | What it does |
|---|---|---|
| Envelope | Check Email | Opens webmail (SOGo) for that mailbox |
| Gear | Manage | Opens the mailbox menu: webmail, spam settings, password, recovery email, real name, enable/disable, delete |
| Mobile | Email Client Settings | Shows IMAP/SMTP/ActiveSync/Exchange settings for mail apps |
| Shield | Spam filter settings | Opens this mailbox's spam filter settings |
For step-by-step setup on iPhone, Android, Outlook, Thunderbird, and other devices, see ictMail Business or Premium: Email Client Setup.
Marking a Message as Junk in Webmail
If unwanted mail gets through the filter, you can file it as junk directly from webmail:
- Open webmail for the mailbox (click the envelope icon / "Check Email" in the ictClient Area, or go to your webmail address).
- Open the message, or select it in the message list.
- Click the thumbs down icon in the message view. The message is moved to the mailbox's Junk folder.
To stop future mail from that sender, also add the address under Blacklist in the mailbox's spam settings (see the steps above). If a legitimate message was filed as spam by mistake, open it from the Junk folder and move it back to the Inbox.
If you need help with any of these steps, please open a support ticket.
