In line with all the recent rulings in favor of protecting and empowering consumers, ICT will start enforcing valid Caller IDs as per the NANPA and ITU-T E.164 standards as of January 1st, 2020.  This regulation will apply for all customers including reseller’s clients.

Considering that ICT already has call filtering solutions, enforcing Caller IDs is simply the cherry on the cake! In fact, we found value in joining all the other phone providers in this massive industry shift in order to ensure that consumers benefit from a minimum level of protection against nuisance calls.

Therefore, calls displaying the following Caller ID information will be blocked by our platform:

    International calls with Caller ID containing less than 7 digits and greater than 15 digits;
    North America calls with Caller ID not containing exactly 10 digits (exception will be made for 7 digits for 310-xxx numbers);
    North America calls with Caller ID containing 10 digits, but with an unassigned NPA (first 3 digits of the number);
    North America calls with Caller ID containing 10 digits, but where an unassignable NXX is used (i.e. the second block of 3 digits where the first digit is either zero (0) or one (1)).

Compliance with these standards will ensure proper call termination and reduce potential connection issues, thus resulting in a great call completion rate.

If you are passing your Caller ID from ICT, please review your CallerID Override to make sure it complies with these standards. In order to do so, head over to your ICT Client Area, click “VoIP Services”, “VoIP Acct Info”, "Select your VoIP Package", then the "Additional Information" tab, and check "CallerID Override” field. You can also inform us if this CallerID Override is not correct or needs to be updated, email lnp@icttech.ca or open a support ticket in order for updating this.

If you are passing your Caller ID from your own system such as a PBX or a switch, you only need to make sure it follows the guidelines aforementioned.

On top of this, the good news is that we have a few features in our roadmap to allow you to add an extra layer of protection against nuisance calls.

For more information, check out our Knowledgebase or directly contact our support.


ICT VoIP Dept.



Monday, December 30, 2019



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